FAQs

General Questions

 

What types of fuel do you sell?

Tolino's Fuel Service is your source for home delivery or wholesale supply of heating oil, propane, kerosene, gasoline and diesel fuel.

 

What types of payments do you accept

We accept cash, check, credit and debit. We offer credit approval for our qualified customers as well. Call us for more information.

 

Can I order online?

Yes! If you are an existing customer and have your account number, you can log into your account to order fuel, view balances, make a payment and store payment information for next time.  If you order multiple products from us, your accounts will all be linked to the same log in. This is a very convenient way to order and pay for fuel.

If you are a new customer, or don’t want to set up an account, you can order fuel and make a one-time payment without setting up an account right from our home page.

 

Is there a minimum gallon delivery

For 150 gallons or more there is no fee. We will deliver less than 150 gallons for a $25 delivery fee.

 

Is there a discount for large quantities?

Yes! Call the office for information about deliveries over 500 gallons.

 

Do you accept LIHEAP or heating assistance? 

Yes we do. Please call the office for more information.

 

How long after ordering can I expect my delivery

Orders are dispatched within 3 business days. However, you may receive your fuel sooner if scheduling permits. If you run out of fuel and need an expedited delivery, an extra $75.00 fee applies. 

 

Can I purchase an additive for my fuel?  

Yes, Tolino’s offers additives to treat sludge and biocide. Call us for details.

 

Do you deliver in my area?

Please visit the Coverage Area section of our website and enter your zip code to see if we deliver in your area.

 

I received an oil delivery, but my furnace won’t start. Why?

If you were out of oil, the furnace may have to be restarted. Tolino’s Fuel Service does restart furnaces for $40.00. If you need a major repair, call the office, and we can provide a list of professionals to assist with your repair. 

 

How do I get on a Budget program plan?

Contact a customer service representative in May or early June, and they will explain how our 10 month payment plan works. 

 

Who should I call in case of an emergency?

For your emergencies, Tolino’s can be reached at 610-588-3338.

Fuel Service

How do I make sure that I won't run out of fuel?

To ensure that you don't run out of fuel we recommend our automatic delivery service. We make sure that you have an adequate supply of fuel by calculating “degree days” to keep track of the amount of fuel used. Factors such as tank size, building size, usage, and building age allow us to calculate a “K-factor.” Using the “K-factor” and “degrees days,” we are able to predict when you will need a delivery so that we can provide the fuel without needing you to call the office to place the order. Automatic delivery is a free service, and it does not mean that you'll use more fuel. It's simple, easy and brings peace of mind. 

 

What do I do if I need emergency service? Can I call you 24/7?

Yes, we are available for after hours calls for emergency fuel deliveries. We deliver the fuel and can restart the furnace if needed. For more serious furnace issues, we can provide a list of qualified professionals that we have worked with for many years. They will bill you separately for their service. After hours fuel delivery may require additional charges depending on the situation. We would advise you of this before we come out.

 

I've heard one of my neighbors tell me that they had to replace a plastic oil fill pipe on their system. What did they mean?

Oil fill vent pipes by code have to be metal with a 2" diameter. Some homes have used PVC plastic in the past to save time and money, but over time the oil that flows into the tank from the outside fill pipe will break down the glue that holds the pipes together, and it will leak. All plastic fill vent pipes should be replaced to protect you from these leaks. Contact us for assistance.

 

In my basement I have my oil tank and the gauge always reads the same. Why doesn't it work?

Basement tanks usually have a gauge and a "site glass" on the top of the tank with a red disk that floats inside of the tank and moves as the oil level changes. If the gauge doesn’t change, the float may be stuck. If it gets stuck, unscrew the site glass, pull up on the red disk and let go. If it then floats freely, it was simply stuck. If it is still not working, it may need to be replaced.

Another important part of the tank’s alarm system is the whistle that sounds when air rushes out of the tank and oil enters. That lets the driver know how and when the tank is nearing full and to stop filling. Without a working whistle it's difficult to get the tank filled properly which may lead to partial fills or overflows. 

Gauges and whistles are important. Please call us for assistance.

 

My oil tank gauge reads 1/8 of a tank.  Will I run out soon?

If your tank is a basement tank, it is probably 275 gallons. 1/8 would be approximately 35-40 gallons of fuel.  An average sized home can make it about 3 days before running out.  However, during the busy winter months we recommend you call us with at least ¼ of a tank to make sure you don’t run out of fuel.  

 

What is a "wintermix" and should I have it?

In very cold locations, such as an unheated garage or outside, fuel can "gel.” This occurs when the temperature gets below freezing; the heating oil will thicken and not properly flow into the furnace. Wintermix consists of a mixture of heating oil and an additive that will eliminate gelling and ensure proper flow of oil to your furnace. The additive is added directly to the fuel oil at the time of delivery. There is an additional cost for wintermix. Wintermix only needs to be used in the colder months.

 

A plumber said that he's seen oil tanks with "sludge in it" or "dirty oil." What is sludge?

Sludge is not "dirty oil,” but instead occurs due to the constant change in temperature and the moisture that gets in your oil tank, allowing microorganisms to multiply. These microorganisms usually sink to the bottom of the tank, but can be stirred up when getting a fill.  If they get stirred up they can clog filters and create problems. Tolino’s provides a sludge treatment that can be added during a fill to help suspend and break down the sludge particles in the oil.  Please keep in mind that you will need to do a filter change once a sludge treatment is done. 

 

How do I get on a Budget program or Automatic Delivery?

Budget Plans and Automatic Delivery can put your mind at ease. Contact a customer service representative year round to inquire about our Automatic Delivery Program or in May or early June about the 10 month budget program.

 

What is the Speedier Break gas station in Bangor?

Speedier break at 100 S. First Street, Bangor, PA 18013 is a 24 hour Members only fueling station.  Membership is free and customers can sign up by calling the office or signing up online.  Customers can use any major credit card at the pumps 24 hours a day and receive our lowest prices three grades of Top-Tier certified Valero gasoline and CAM-2 racing fuel.

Propane

What is propane?

Propane is a by-product of natural gas processing and crude oil refining.

Propane can be both a liquid and a gas. At normal atmospheric pressure and temperature, it is nontoxic, colorless and odorless. Just like natural gas, an identifying odor is added so it can be readily detected. Under moderate pressure, it becomes a liquid that vaporizes into a clean-burning gas when released from its storage container. Propane is 270 times more compact as a liquid than a gas, making it economical to store and transport as a liquid.

Propane burns cleaner than gasoline, fuel oils and coal. It emits very small amounts of sulfur dioxide and particulates. If unintentionally released in its liquid form, it quickly evaporates and does not contaminate soil or groundwater. 

 

How do I make the switch from my current supplier to Tolino’s Fuel Service?

If you want to make the switch from your current propane supplier to Tolino’s, we will simply disconnect the existing company's tank and replace them with our tanks. We will perform a GASCheck of the system and within 15 to 45 minutes, the process is complete. The former supplier can then be contacted to pick up their tank and issue credit for any remaining gallons. 

 

Why isn't my propane tank filled to 100% capacity?

As the outside temperatures increases, the gas in the tank needs room to expand. Therefore, we only fill the tank to 80-85% capacity, which allows the fuel to expand freely.

 

How do I read the gauge on my propane tank?

Not all propane tanks have gauges. If your tank does have a gauge, it is located on the top of the tank, usually under the lid. The tank is read in percentages. For example, in a 100-gallon tank a reading of 20% means that there are 24 gallons of propane left for use and 50% means that there are 60 gallons left for use. To calculate use the formula: percentage on the gauge times 1.2 equals the number of gallons left for use. (% X 1.2 = Gallons). If you don’t want to worry about reading the gauge and running out of propane, Tolino’s can place your account on an automatic refill schedule.

 

Will an odor exist if there is a gas leak?

Yes, a disagreeable odor is added to the propane so you can detect a leak.  If you smell gas, do not try to light the appliance. Get out of the house immediately and call for help.

 

What should I do if I SMELL PROPANE?

GET OUT OF THE BUILDING!
TURN OFF YOUR TANK!
DO NOT USE THE PHONE, TURN ON THE LIGHTS OR CREATE A SPARK!
CONTACT TOLINO'S (610-588-3338) OR YOUR LOCAL FIRE DEPARTMENT IMMEDIATELY.

 

Who should I call if I move or change propane appliances?

Always call Tolino’s if you need a gas appliance connected or disconnected. 

 

What should I do if I run out of propane?

If you do run out of propane, turn off all control valves on all gas appliances. Next, turn off the shutoff valve on the propane tank(s). Then, call Tolino’s to arrange for delivery and let them know that your tank is empty. Once Tolino’s delivers more propane, do not turn it back on yourself. Immediately after your tank is refilled, a Tolino’s service technician will check to see that all safety controls are functioning properly and the piping system is leak-free, and then they will turn the propane back on.  

 

What are the safety features of propane?

Odorant is added to propane so leaks can be detected by the distinctive smell. All hoses and fittings are specially approved for handling propane. Tanks are fitted with relief valves that provide an escape for the gas if the tank comes in contact with extreme heat.

 

24/Hour Propane Vehicle Fueling Station

At our Flicksville Road location, we maintain an easily accessed fill station to take care of your tank filling needs. We're open 6 days a week, and can fill gas grill tanks, motor homes, and everything in-between. We also have filled BBQ tanks for sale.